Terms and Conditions

Little Green Radicals is the trading name of HUG (UK) Ltd.

Delivery

UK customers

Standard delivery is via First Class Royal Mail and normally takes 3 working days to arrive. For orders of £35 or over this is Free. Orders under £35 cost £2.95

Special delivery will be delivered the next day if you order by 12:00pm and costs £6.95

European customers

Standared delivery is via Royal Mail parcel service and normally takes 5-6 working days to arrive. It costs £3.95

Rest of the world customers

Standard delivery is via Royal Mail parcel service and normally takes 7-8 working days to arrive. It costs £5.95

No Quibble Returns

We are happy to exchange or refund any item of your order if you are not

entirely satisfied. Please return an unused item for exchange or refund within 14 days of receipt. If for any reason an item develops a fault later this can also be sent back to us and exchanged or refunded.

A returns form with instructions is included with your delivery and for UK customers this includes a Freepost returns service.

Description of Goods

We have taken care in the preparation of the content of this website, in

particular to ensure that prices quoted are correct at the time of publishing and

that all goods have been fairly described. However, orders will only be

accepted if there are no material errors in the description of the goods or their

prices as advertised on this website.

 Payments and payment security

We accept Paypal, Visa debit and credit, American Express, MasterCard, Delta, and Maestro cards

It’s no problem to pay for your order over the phone, just give our

Customer Service Team a call on +44 (0) 207 733 5027. Our normal office hours are 9:30 to 5:30, Monday to Friday

We use SagePay payment processing, providing optimum levels of security.Card and account details are encrypted and processed on secure servers,which use the latest payment or anti-fraud developments. Our shoppers are protected from fraudulent use of their card in a “card not present” environment,by their card issuers.

SagePay uses verification of Address and Security Code information. This verification service is supported by the CardSchemes (such as Visa and MasterCard).

 Data protection and cookies

Little Green Radicals take data protection seriously. We do not store credit or debit card data on site and all personal information is stored on protected ‘tierone’ server, off site.

We never pass any data about you on to anyone else and are registered under the Data Protection Act.

Like many websites these days we use cookies. They help us provide asmoother fast service but if you are concerned about this you can switch off cookies on your browser.